![]() “With Facebook being down we’re losing thousands in sales,” said Mark Donnelly, a start-up founder in Ireland who runs HUH Clothing, a fashion brand focused on mental health that uses Facebook and Instagram to reach customers. More than 3.5 billion people around the world use Facebook, Instagram, Messenger and WhatsApp to communicate with friends and family, distribute political messaging, and expand their businesses through advertising and outreach.įacebook is also used to sign in to many other apps and services, leading to unexpected domino effects such as people not being able to log into shopping websites or sign into their smart TVs, thermostats and other internet-connected devices.īut a real toll soon emerged, because many people worldwide rely on the apps to conduct their daily lives. In some countries, like Myanmar and India, Facebook is synonymous with the internet. Facebook has built itself into a linchpin platform with messaging, livestreaming, virtual reality and many other digital services. The outage lasted over five hours, before some apps slowly flickered back to life, though the company cautioned the services would take time to stabilize.Įven so, the impact was far-reaching and severe. Within minutes, Facebook had disappeared from the internet. Many people use Facebook, Instagram and WhatsApp to share photos and videos with their family and friends, but many businesses see the platforms as a primary tool, using them to advertise, connect with customers and sell products and services.Ĭhristopher Sumner, the owner of Lowcountry Overstock, a small clothing store based in South Carolina, says that while Monday's outage didn't severely impact sales, his main concern was losing touch with customers.SAN FRANCISCO - Facebook and its family of apps, including Instagram and WhatsApp, were inaccessible for hours on Monday, taking out a vital communications platform used by billions and showcasing just how dependent the world has become on a company that is under intense scrutiny.įacebook’s apps - which include Facebook, Instagram, WhatsApp, Messenger and Oculus - began displaying error messages around 11:40 a.m. The Facebook outage lasted nearly an entire working day, leaving some businesses rattled and online habits frustrated. But the company said it was simply "a faulty configuration change."įacebook also stressed that there is "no evidence that user data was compromised as a result of this downtime." Some businesses lost nearly a day of work The outage came as Facebook faces intense scrutiny over its products and policies - including a whistleblower who is testifying before a Senate subcommittee on Tuesday - prompting some to wonder whether the company had been hacked. Employees also reportedly faced difficulty in physically reaching the space where the routers are housed. The problem was made worse - and its solution more elusive - because the outage also whacked Facebook's own internal systems and tools that it relies on for daily operations. As a result, all things Facebook were effectively shut down, worldwide. ![]() It wasn't a hack, Facebook said, but rather a self-inflicted problem.Īn update to Facebook's routers that coordinate network traffic went wrong, sending a wave of disruptions rippling through its systems. The platform and its Instagram and WhatsApp siblings play key roles in commerce, with some companies relying on Facebook's network instead of their own websites.īut on Monday, that network came crashing down. ![]() When Facebook suffered an outage of about six hours on Monday, businesses suffered along with it. An update to Facebook's routers that coordinate network traffic went wrong on Monday, sending a wave of disruption and effectively shutting down Instagram, Facebook and WhatsApp.
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